Terms & Conditions

 

1. Bookings: Reservations with advance payment are required to participate in all our activities, both those included in the calendar and those organised on request. Booking methods vary according to the type of activity:

  • Scheduled courses: Reservations and purchases can only be made online via our website.
  • On-demand experiences: For events, special services and personalised lessons, you can send a request by filling in the form on the website (https://odamilano.com/eventi-personalizzati/) or by sending an email to info@odamilano.com

 

2. Terms of payment:

  • Scheduled courses: Online payment by credit card or PayPal. We use the PayPal system for online payments, which guarantees security and reliability.
  • Invoicing: Upon request, it is possible to receive an invoice by specifying this at the time of booking.

 

3. Gift Card: Gift Cards can be used for any scheduled course and are valid for one year from the date of purchase. Vouchers are non-refundable.

 

4. Offer details: We offer the following:

  • Training activities carried out by qualified teachers and professionals working in the field.
  • Support material provided by the studio, if planned.
  • Materials required for active participation in the classes.
  • Aperitif or brunch, if planned.

 

5. Changes to the experience: Changes to dates, times or cancellations may occur due to operational requirements or force majeure. We will notify you of such changes by email. We accept no liability for failure to read such notices.

 

6. Cancellation by the customer: Cancellations must be made by email to info@odamilano.com within 7 days of the start of the activity.

Up to 7 days prior to the start of the activity, it is possible to request a change of activity or a refund. After this deadline, requests will be processed as follows

  • 7 to 4 working days before the event: 75% of the booking fee will be refunded.
  • 3 to 1 working days before the event: Refund of 50% of the booking price
  • 24 hours before the event: Unfortunately, with only 24 hours notice, we are unable to refund the booking fee. Thank you for your understanding.

 

In the event of no-show, the booking will be considered confirmed and non-refundable.

 

7. Collection of cooked artworks: You will be able to collect your cooked and finished artworks created during the event approximately 14 days after the workshop on the following days:

  • Tuesdays from 6.30 pm to 7.30 pm
  • Thursday from 12pm to 2pm
  • Saturday from 10am to 1pm

 

8. Copyright: The materials, images, videos and texts are the intellectual property of Oda and are protected by law. Any form of reproduction or distribution without permission is prohibited.

 

9. Jurisdiction: For any litigation, the Court of Milan will have jurisdiction.